Wired Consulting transitions a system support model

What was the scope?

A leading telecommunications company made a strategic decision to transition their support model for a PABX Alarm Monitoring system. The client chose to outsource certain support components and utilise a mix of internal and third party resources. The support structure required ma... read more »

Wired Consulting and healthy outcomes

What was the scope?

A major project within its organisation was now running late – possibly too late. Several key milestones had been missed and with a “drop dead” project end date less than 3 months away, the project sponsor had become increasing concerned about the vendor’s ability to deliver the ... read more »

Wired Consulting delivers a service improvement program (SIP 1)

What was the scope?

A major Australian telecommunications company had a strategic account with an annual revenue stream in excess of $3m that required urgent corrective action to ensure the retention of this major customer. The contract entailed the maintenance of telephone systems across 321 metrop... read more »

Wired Consulting delivers a service improvement program (SIP 2)

What was the scope?

Wired Consulting was asked to pull together a program of works in response to a series of critical concerns raised by a leading telecommunications company. A number of service delivery issues had been identified on one of the company’s Top 5 customer accounts. This contract repre... read more »

Wired Consulting delivers IP network for global consulting firm

What was the scope?

In early 2005, a top tier global consulting firm approved a strategic decision to replace their existing Frame and ATM based Asian network with an IP based network. Wired was successful in winning the business to project manage the rollout to six sites throughout Asia, through re... read more »

Wired Consulting gets VOIP project back on track

What was the scope?

A major Australian telco made a strategic decision to subcontract the service delivery component of its contractual arrangement with approximately 60 customers countrywide. This comprised the pre-sales consulting, implementation, project management and maintenance for a particula... read more »

Wired Consulting assists major call center deployment

What was the scope?

The scope of the project was to replace both the existing Interactive Voice Response units (IVR) supporting telephone banking, and the Computer Telephony Integration system (CTI) for a major Australian bank. The solution built and deployed by the vendor in consultation with the b... read more »